Refund policy

Last updated August 5, 2026

Digital files cannot be returned the way a physical product can, so purchases are generally final once your files become accessible. That said, we want every purchase to feel safe, and we refund readily in the situations below.

We refund when

• You accidentally bought the same product twice.
• Your files are corrupted or materially incomplete and we cannot fix them or provide working replacements.
• The product is materially different from what its page described.

We do not refund when

• You changed your mind after downloading the files.
• The product needs software the product page clearly said it needs.
• The product was free.

Technical problems come first

If something is broken, contact us before requesting a refund. Almost every file problem can be fixed with support or replacement files, usually within a day.

How to request a refund

Email support with your order number and a short description of the problem. We respond within one business day, and approved refunds go back to your original payment method.

Your legal rights

Consumer protection laws in your country may give you rights beyond this policy. Where they do, those laws take priority.