Help Center

Quick answers to the questions we hear most often.

Buying

Do I need an account to buy?

No. You can check out as a guest with just an email address. An account lets you re-download purchases anytime, and you can create one after checkout with the same email.

What payment methods do you accept?

Cards, Apple Pay, and Google Pay, processed securely by Stripe. We never see or store your card details.

Downloads

When do I get my files?

Immediately. Download buttons appear on the confirmation page right after payment, and we email you secure links as a backup. Purchases also live in your library.

A download is not working. What do I do?

Start with the download help page. If that does not fix it, contact support and we will sort it out.

Using your products

Can I edit the files?

Most products are editable, and every product page states exactly which files are editable and what software you need. Printable products are designed to print on standard paper at home.

What am I allowed to do with a product?

It depends on the license you choose at purchase. The license guide explains both licenses in plain language.

Refunds

Can I get a refund?

Because digital files cannot be returned, purchases are generally final once files are accessible. We do refund duplicate purchases, broken files we cannot fix, and products that are materially different from their description. Details are in the refund policy.